No internet connection

[Patricia0204]

Internet not connected to router even though you are saying everything is fine 

[Daniel0210]

@Patricia0204 
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
This should determine if there's an identified fault affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[Tichy]

Every night my internet keeps going all fuzzy and goes on and off 

[Tichy]

I want someone to call me 

[Daniel0210]

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@Tichy wrote:

I want someone to call me 

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@Tichy 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services. No,one will call you.