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Discussion topic: No internet connection

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This message was authored by: Tom163

Message posted on ‎31 Jul 2024 05:07 PM

No internet connection

My broadband connection keeps dropping out or doesn't connect at all. The lights on the Sky Hub shows still green for power, flashing amber internet, still green wifi.

 

My TV is connected by ethernet cable and that is not connecting either.

 

all the checks on the app say there are no issues in the area. Ive tried resetting the hub by holding the button for 10s etc.

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎31 Jul 2024 06:53 PM

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Tom163  When you run the service checker this is showing you historical data on your services. Can you please click on the broadband button to run an updated test.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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