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Discussion topic: No internet connection

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This message was authored by: SeHuSu

Re: No internet connection

It seems to be affecting West Sussex and parts of London. Saw a report elsewhere for Fulham area

This message was authored by: SeHuSu

Re: No internet connection

WOW I'm back online!!

This message was authored by: Carrieann92

Re: No internet connection

No I'm East Midlands so must have been a national issue rather than local issue 

This message was authored by: Kaylz2

Re: No internet connection

Yes I'm the same no internet but yet checker says everything's alright I'm guessing it must be skys side as am north east and seen people from different parts say hopefully they sort it out fast 

This message was authored by: Kaylz2

Re: No internet connection

I'm same but I'm north east ( Newcastle way )

This message was authored by: maxxysmommy

Re: No internet connection

Same, east yorkshire, no internet
This message was authored by: Drac1978

Re: No internet connection

  • I'm in East Riding of Yorkshire, and mine just stopped working. I did all the checks, and they came back fine. I wonder what's going on. 🤷‍♀️
This message was authored by: Daniel0210

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more

All 
In view of the time you’ve all posted it’s worth mentioning that broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided..

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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