No internet connection

[Sp36]

Had new router put in today ,now saying no internet connection ,I've gone to settings it says there is a problem with network connection, tried to reset numerous times, still won't connect 

[caesarome]

@Sp36 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.