No internet connection

[Cliff276]

All lights Green on router but password [removed] doesn't work for Network [removed]. Openreach ONT box showing Red light at FAULT. Openreach texted me this morning saying there was a fault in the line but haven't done anything to resolve it. 
I therefore have no internet connection. Everything worked perfectly well before the switch from BT to Sky so what has gone wrong?

moderator notes: removed presonal details

[Daniel0210]

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@Cliff276 wrote:
Openreach texted me this morning saying there was a fault in the line but haven't done anything to resolve it. 

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@Cliff276 

In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault so expecting it to be fixed already is unrealistic.