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Discussion topic: No internet connection

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This message was authored by: Stac12345

No internet connection

No internet connection 

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This message was authored by: Nickle42

Re: No internet connection

No connection here either 

This message was authored by: Chrisee

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Nickle42 & @Stac12345 Sky and Openreach do have to maintain and improve their networks which is done overnight. Therefore if your connection is back up by morning that is probably the cause.

 

If however the servicecisxstill down this morning run the connection test in the My Sky app (ignorectge result of the last routine test which may have run before tge line dropped) as that will tell you if Sky are aware of a known issue afecting your line. If there isnt call Sky and report the fault.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: CLaity

Re: No internet connection

I have no internet since yesterday. No known issues and a new routee being sent but doesn't help when i am self employed  and work feom home 🤬

This message was authored by: techy

Re: No internet connection

I lost broadband (FTTP) last night between 00:43 and 01:34.  Also lost it on 17th and 13th May, all around same time.

 

Sky told me it's my ethernet cable, don't think so as no issues any other time.

Biggest problem is we lose phone at the time causing call to drop, not good.  Thought Sky would have resilency in their network to prevent these outages during maitenance, if that what it was of course

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