No internet connection

[Djandrew1980]

Hi. From Tuesday we have new broadband from sky. We need to connecting one of our item in leaving room by cable in the leaving room broadband sockets. We has internet before when we have by broadband but now we don't have internet in other sockets in our house. We ask for help last Tuesday. One lady sent to us booster and she said that will have to plug to put the cable in. But this booster doesn't have any plug in. We need to have internet in our leaving room. We have WiFi but we need internet in the sockets.

[Chrisee]

@Djandrew1980 supplying cables to connect devices is not part of what Sky offer. You get a Sky hub with at least 2 ethernet ports how you connect devices to those is up to you. Historically Sky wifi had ethernet ports so could be used as wifi to ethernet bridges unfortunately the latest stock lacks that feature and are strictly only wifi boosters.

Your options are to run an ethernet cable from the hub to the room you want to use or alternatively you can buy kits of Powerline adapters that use your home's mains cabelling to carry the signal. 

[TimmyBGood]

---

@Djandrew1980 wrote:

One lady sent to us booster and she said that will have to plug to put the cable in. But this booster doesn't have any plug in.

---

The current stock of the Broadband Booster model available to Sky does not have an ethernet socket: the previous model did so, but I suspect Sky logistics does not permit that model to be specifically despatched.

[Djandrew1980]

I don't need cable. I have cable. I need internet connection in all my sockets in my house. I have like this before when I have BT broadband. But now I have WiFi but not internet in other broadband sockets. Only in main socket 

[Chrisee]

@Djandrew1980 Sky will not wire up your home with ethernet points you will have to pay for someone to do thst for you.

[jamesn123]

@Djandrew1980 

Can you take a photo of the sockets you used to have internet in? What your saying doesnt make much sense because the broadband router connects to the telephone socket within your home and then all wired connections come from the router itself, not ports in your house unless its been specifically wired for ethernet. 

[Djandrew1980]

 

[Djandrew1980]

 

[jamesn123]

@Djandrew1980 

Okay so you house is wired for ethernet. For the sockets in your living room to work you need to patch them into your Sky hub. There must be some sort of patch panel or port near where your router is. 

[Djandrew1980]

Yes. I contacted, but still don't have internet in the leaving room sockets 

[TimmyBGood]

@Djandrew1980 

Sky will not provide support for that: you need to work it out for yourself.

Typically you'd connect ethernet ports on the rear of the Sky Hub with those ethernet wall ports using ethernet patch cables.