No internet connection to hub

[Ky10]

Hi, my internet connection to my WiFi has just gone for half an hour now. I've reset everything and followed instructions in your site but it still hasn't fixed it. Now none of the lights are appearing for the internet, WiFi or voice. Before they were appearing as orange but now not coming on at all. The app is not doing well either at showing there is a problem with my broadband or wifi, as it says it's working perfectly fine but it's not. All devices that were connected to the WiFi is no longer connected to internet. 

[Daniel0210]

@Ky10 

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.

[caesarome]

@Ky10 

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.