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Discussion topic: No internet connection- all green lights on box

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This message was authored by: JDau94

Message posted on ‎11 Nov 2024 03:33 PM

No internet connection- all green lights on box

No devices in the house are working. They are saying there isn't any internet. On the box all lights are green and I have refreshed it a couple of times. What do I do?

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎12 Nov 2024 08:12 AM

Re: No internet connection- all green lights on box

Posted by a Superuser, not a Sky employee. Find out more

@JDau94  Is this still the case today after re-booting the router?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Avatar for Tom-W19
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This message was authored by: Tom-W19

Message posted on ‎12 Nov 2024 08:17 AM

Re: No internet connection- all green lights on box

Hi @JDau94 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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Avatar for Mr+Flibbles+86
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This message was authored by: Mr+Flibbles+86

Message posted on ‎14 Nov 2024 08:53 AM

Re: No internet connection- all green lights on box

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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