No internet but the App says it’s all ok it’s been down since last night, came on briefly but now no

[Alimoo]

Internet went down last night so I reset the box still nothing, the App says all is fine no issues. I've unplugged and checked all the wires several times and still nothing. It will not work but I have to as I work from home! Any other suggestions or can this please be escalated asap 

[caesarome]

@Alimoo 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Alimoo.