No internet available.

[Giuliano1]

Hi,

The broadband and wifi are connected to all our devices but no internet connection is available.  I ahve tried all the troubleshooting steps such as unplugging the router etc but to no avail.

We have now been without i ternet for 48 hours and its becoming impossible to work from home.  We need immediate help with this.

[JimM1]

@Giuliano1 You could run the Diagnostic test to see if anything is found, else it is a call to sky for them to have a look for you!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

[Daniel0210]

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@Giuliano1 wrote:

We have now been without i ternet for 48 hours and its becoming impossible to work from home.  We need immediate help with this.

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@Giuliano1 

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.