@Ryan3131 if the lights on Sky hub is showing it is not connected (https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/lights-on-my-sky-hub/article...) and the service checker in the My Sky. App is not telling you Sky are aware of a fault affecting your line you will have to call Sky to report the fault.
Word of warning Openreach whose network is most likely to be the issue have a SLA for domestic lines of 2 full working days from report to fix faults on domestic lines. Roughly 80% of faults are resolved in that time 20% take longer but standard compensation is payable for the delay. The fact you choose to use your domestic connection to work from home gives you no priority so plan to be without a connection for a few days but it hopefully will be less.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
