No internet and now my sky TV isn’t working

[Sian110]

My internet hasn't been working since yesterday evening and now my sky glass isn't working... not happy or impressed as this is the 4th time this has happened in 8 weeks. 

[TimmyBGood]

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@Sian110 wrote:

My internet hasn't been working since yesterday evening and now my sky glass isn't working... 

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Well, yes: it's a streaming television service.  Digital terrestrial television reception may be possible but requires an aerial.

[Sian110]

Yes I understand the concept of how it works - but I've got a technical error sign on my tv and I pay a lot of money for the broadband and sky glass so would appreciate it if it worked as I need to do my job which requires internet. 

[TimmyBGood]

@Sian110 

Unfortunately no ISP can guarantee connectivity (particularly at domestic subscription rates) : there are just too many potential failure points.

[JimM1]

@Sian110 Is your issue with the Broadband service or TV streaming service?

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[GD1]

@Sian110  Is your broadband service still down?  Have you reported uit to Sky?

If it's still down then it's obvioulsy going to affect any service relying on a broadband connection.  Until you report it nothing can or will happen.