Discussion topic: No internet and no light on hub

This message was authored by: TikiJim · ‎22 Jan 2023

The internet light on my hub is off, with the other two green and the voice solid orange. There are no apparent issues in my area so I did all the tests , unplugged the phone line etc and switched box on and off multiple times and there's still no Internet light on at all. It has now been more than 14 hours.

This message was authored by: Highlinder · ‎22 Jan 2023

@TikiJimSo the broadband test comes back that there is no issues with your connection?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: TikiJim · ‎22 Jan 2023

Hi, it's saying there is a problem with connection and can't see hub, is this a case of calling sky?

This message was authored by: TechmanagerMal · ‎22 Jan 2023

@TikiJim wrote:
Hi, it's saying there is a problem with connection and can't see hub, is this a case of calling sky?

Yes.

Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.

Discussion topic: No internet and no light on hub

No internet and no light on hub

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