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Discussion topic: No internet and no Sky TV

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This message was authored by RossB This message was authored by: RossB

No internet and no Sky TV

The internet is not working. Been 2 weeks since we joined and the speed has not once reached the minimum guarantee... had an engineer round today who said that it's around 13-26 download speed. Open reach should've reported the problem on installation but clearly haven't. They are now coming on Thursday apparently. The main issue is that the sky stream doesn't ever work (or Netflix) because of the terrible internet. Sales of goods act 1979 says an good or service should be as described and fit for purpose. Apparently we should be getting a refund for every days internet that doesnt meet the min guarantee. This should also be the case for the sky/Netflix charges (total charges). We are currently watching a blank screen instead of the Southampton game (we are fans). Please help!