No internet and hub won’t connect to fix the problem

[David2743]

Have tried via the diagnostics to correct the problem which suggests it's a problem between the hub and socket but when we press the "let's fix this" button it just buffers for ages then disconnects 

[Chrisee]

@David2743 sounds like you need Sky's help so I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @David2743 to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.