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Discussion topic: No internet and hub won’t connect to fix the problem

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This message was authored by: David2743

No internet and hub won’t connect to fix the problem

Have tried via the diagnostics to correct the problem which suggests it's a problem between the hub and socket but when we press the "let's fix this" button it just buffers for ages then disconnects 

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This message was authored by: Chrisee

Re: No internet and hub won’t connect to fix the problem

Posted by a Superuser, not a Sky employee. Find out more

@David2743 sounds like you need Sky's help so I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Mr+Flibbles+86

Re: No internet and hub won’t connect to fix the problem

Thanks for escalating this. We’ve sent an invite to @David2743 to chat.

This message was authored by: Addie15

Re: No internet and hub won’t connect to fix the problem

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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