No internet again

[Jon-Han]

No internet light on hub , have turned off for 30s, have reset no change I have no internet and no tv as I stupidly chose sky I never work glass. 650mbps sky internet Ethernet to glass, uhd has 'technical fault' every 3-5minutes,m today so no test cricket (another sky sports extra cost), and now I get to see an all services are fine message when I have a hub with two out of four lights on... and no internet light.... you can guess what I'll be doing come re contract time... pathetic 

[Daniel0210]

@Jon-Han 

You mention the cricket. Has this only been tonight and started roughly the time you posted?

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If your broadband still isn’t working after 0700 and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.