No internet again

[Tim97]

We have had 4 engineers out due to consistent issues with long periods of no internet and again I have ha a day of no internet, my next step is to cancel our package 

[Highlinder · Accepted solution]

@Tim97  You are not talking to Sky we are customers like yourself. If your broadband has been down more than 1 hour can you run the directions down below.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.