No internet after cancelling my account, still in contract till 27th

[Wpradel]

Which number do I need to ring as No internet after cancelling my account, still in contract till 27th January 

[PandJ2020]

If open reach have decommissioned ('early') then it may not be possible to resurrect due to the lead time.

Did you just cancel instead of a switch?

[caesarome]

@Wpradel 

Have you run the tests to see if there is a fault on your line or do you believe your line has been disconnected early ?

[Wpradel]

Cancelled tv stream over phone as  told to do so by Sky, but they said that when I order new broadband, new supplier will use one switch.

any chance to get sort r refund due to early exit by Sky?

[Wpradel]

Yes ran all tests , no issues this end not locally 

[Wpradel]

Done the tests and no issues with line. It says all fine locally . I believe the one switch from Sky to Bt may be the issue. Can't use Sky tv stream either obviously 

[TimmyBGood]

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@Wpradel wrote:

Cancelled tv stream over phone as  told to do so by Sky, but they said that when I order new broadband, new supplier will use one switch.

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Stream is television, not broadband, but users (and even some Sky staff) get confused.  One-touch-switch only applies to broadband, not subscription television, even if both ISPs also offer subscription television service.