No internet after activation date!

[Daniel145]

Please can someone help me. I have tried calling and it is all automated and sends me online. My activation date for broadband was Wednesday 15 March and i still have not got internet! Engineer said that they need to do somthing in the Exchange. I have had no updates infact heard nothing, considering im a new customer it is poor comunication. It is now Saturday 18 March and still none the wiser. What is going on? How can i TALK to someone rather than AI?

[Chrisee]

@Daniel145 I have escalated your post tona team of Sky staff who support thecforum. They should invite you onto an online chat through the forum where a chat button will appear.

Hooefully they can tell you what is happening. The activation work is done by Openreach who own and operate the network Sky uses. Openreach maybe sellingcommunication services but unfortunately dont comunicate that well themselves with either the ISP or the end customer. 

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Daniel145.

[Daniel145]

@Chrisee  and @Addie15 thank you both for your help and direction. I have started a chat within the bubble now so fingers crossed