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Discussion topic: No internet WV4

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This message was authored by: Jenman

Message posted on ‎24 Oct 2025 10:20 AM

No internet WV4

Broadband test and WiFi say ok but getting no internet error. Tried rebooting and same issue.

tv same error'no internet'

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This message was authored by: Chrisee

Message posted on ‎24 Oct 2025 10:26 AM

Re: No internet WV4

Posted by a Superuser, not a Sky employee. Find out more

@Jenman che knthe lights on the hub and follow thexsteps here https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Jenman

Message posted on ‎24 Oct 2025 10:57 AM

Re: No internet WV4

Strange that service checker says broadband and WiFi ok when they were switched off 🤣. 
LDS light is red , rebooted several times, not fixed so booked engineer for Monday am

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Message posted on ‎24 Oct 2025 11:41 AM

Re: No internet WV4

@Jenman LOS signal is the one, you have no connection on the Fibre so will have NO Internet until that goes off and the PON returns to a Solid Green if you have a OR ONT!

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