No internet.Kindly check.

[Need+information]

Hi Anyone facing broadband issue.No internet since yesterday night.

[Daniel0210]

@Need+information 

Have you tried this troubleshooting 

https://www.sky.com/help/articles/broadband-diagnostic-start-v1 

[Need+information]

Yes. Service checker status says there is outage in my area. When this will be fixed.

[Daniel0210]

@Need+information 

As customers we have no information on that. It may take a few days if roads need digging up so have you reported this to Sky yourself? (By the way Openreach staff are taking industrial action today). 

See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on your account.

[Need+information]

Spoiler

How can I inform this to Sky.

Please advise 

[Skull+Treaty]

@Need+information 

Dial 150 from your Sky landline or Sky Mobile or 0333-759-1583 from any other phone, if you're in ROI, the number is 08-18-50-019-2.
When calling, ignore the message at the beginning and stay on the phone as long as you can. If the system sends a text message and asks you to hang up, don't.
If asked for the reason of the call, just say speak to advisor or cancel, nothing else. Finally you should be put in the queue for an advisor.

[Steveo3679]

Yes, same. No Internet at all. HP16 area.

[racheldr]

No Internet since last night bh22 area

[racheldr]

• Tried ringing and there is no option of saying speak to advisor, just says known fault and after ignoring about text message the phone line just hangs up, so how can I report this to sky as by the sounds of it its going to be offline for a while

[Daniel0210]

@racheldr 

Try letting it send the text message to your mobile but don't hang up. 

[Tom-W19]

Hi @racheldr 

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this chat session as the query has been dealt with on a call. If you need further assistance, please do not hesitate to get in touch. Thank you.