0

Discussion topic: No info re breakdown

Reply
Avatar for Kittycat3000
Level 1 icon
What's this?
This message was authored by: Kittycat3000

Message posted on ‎28 May 2026 09:20 AM

No info re breakdown

This is our 3rd day with no Internet or landline. When will someone give us an update? 

Report post
Post 1 of 3
47 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎28 May 2026 09:40 AM

Re: No info re breakdown

Posted by a Superuser, not a Sky employee. Find out more

@Kittycat3000  When you call Sky, they won't call you with updates as that just isn't possible due to taking calls from other customers.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 3
40 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎28 May 2026 10:08 AM

Re: No info re breakdown

Posted by a Superuser, not a Sky employee. Find out more

@Kittycat3000 

 

I'm afraid that domestic broadband subscription rates just don't cover providing customer updates on progress: typically an ISP won't be receiving that information from Openreach anyway unless it's a prolonged or widespread outage.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 3 of 3
27 Views
0 Likes
Reply
Reply