@MarkAB61
This is mainly a customer helps customer forum so you’re not talking to Sky Customer Services. Sky won’t know who you are from your Community log-in name.
If you definitely want to cancel the order/installation you will need to contact Sky. If you already have a Sky Mobile call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).
Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.
▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
