No external devices connecting to the WiFi (laptops, phones)

[Mattr123]

Hi all, for the past couple of day, none of our usual devices have been able to connect to the WiFi although the TV does connect. None of our devises have changed, we have reset the main hub as well as resetting all of the devices. The processes through the sky channels do not deal with the issue and neither does the virtual assistant. All of the connection checking tools say everything is OK. Any thoughts will be appreciated

[Addie15]

Hi there, @Mattr123. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.