No engineers?

[Arnold5]

Hi All

Im based in dublin/ireland

My fiber optic cable is snapped/broken i have been trying to reach Sky since 24th of December i have called them continuesly till today and they are unable to give me engineer to come out, is this due to backlog due to Xmas or how can i not be given a date of fix

Am i entitled to a full refund since issue reported and cancel contract free of charge as i am not receiving a service thats paid of, No choise but to move since SKY themself are unable to provide support

[caesarome]

You would qualify for compensation credit but not until your line has been fixed as per this:

https://www.sky.com/help/articles/auto-compensation

[Arnold5]

Thanks for your reply, but surely im entitled to cancel contract if they are not able to provide a fix for 2 weeks so far and even today i rang again they are unable to arrange engineer and they wont tell me when, it could be additional weeks or month nobody knows and obviously broadbanded is needed and i can get one from a different supplier within few days lol

[TimmyBGood]

---

@Arnold5 wrote:

 surely im entitled to cancel contract if they are not able to provide a fix for 2 weeks so far

---

That would not be automatic grounds for unilateral cancellation in the UK: consumer law and telecoms regulation may be different in the Republic.