No dial tone, interference on line along with Sky glass freezing

[Mac709]

No dial tone on landline can only hear interference on line, Sky Glass picture freezing intermittently 

[Mac709]

To add this is the third time we have had the same problem in the past month 

[Chrisee]

@Mac709 you need to report the issue to Sky gven your landline is out of action I am escalating your post to Sky who should be in touch to offer a private chat through the forum where a chat button will appear.

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

[Mac709 · Accepted solution]

Problem rectified this morning by Openreach, damaged cable leading into the terminal box, all now hunky dory 

thank you to all for your assistance