No connection

[John475]

our connection goes off every day!Sometimes several times a day from a few minutes to hours at a time. It doesn't matter whether we are using it or not. I have tried your connection checker but it shows no problems but still it goes off? What is going on?

[caesarome]

@John475 

We are customers of Sky here so you are not talking to Sky support.

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is if no help give Sky a call to report it to them.

[John475]

Tried all your suggestions many times but still no difference?

[caesarome]

---

@caesarome wrote:

If this is if no help give Sky a call to report it to them.

---

[John475]

Thanks for your help will contact sky asap.

[John475]

I contacted Sky but they were useless! I answered their security questions but then they wanted details of my bank account which I am not prepared to give so I still have this problem. Today my connection has gone off numerous times so I am not getting any service that I am paying for, I think it is time to go elsewhere.

[caesarome]

---

@John475 wrote:

I answered their security questions but then they wanted details of my bank account which I am not prepared to give so I still have this problem.

---

Was that the bot asking you for these details, if so try saying nothing when asked any questions by it.

[John475]

No this was someone on the sky support number?

[Lee228]

Our shy disk at my back of house and there no signal the tv gose black 

[Lee228]

We need someone to come out to have look at sky dish 

[Lee228]

Need someone come out to have a look at sky dish