No connection

[Sk181]

Have switched on and off 

all lights are green 

have completed diagnostic test 

checked speed all good 

however no devices are connecting to the broadband 

tv 

all phones, laptops, tablets 

nothing is connecting - shows the spinning connection trying but does not completely connect 

[Tom-W19]

Hi @Sk181 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Sk181 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.