My wifi is unable to connect. The internet is not showing green on the device.

[Lotanna]

My wifi is unable to connect. The internet is not showing green on the device. It is only showing the power green light and the wifi green light. The internet green light is not showing. My activitation date is 15th July 2024.  Kindly assist enable the internet on my newly installed wifi

[Tom-W19]

Hi @Lotanna 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Lotanna 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.