Posted by a Superuser, not a Sky employee. Find out more
@RVian-Coe Based on the time you’ve posted it’s worth pointing out that any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens… https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...
Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
My sky stream went down at 0300hrs and we can't get it back up and running. Have tried all the unplug and wait on the router and the puck but nothing doing. Keeps saying "Get connected" but won't start using either the password or the wps button. What am I doing wrong?
========================================================= 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Hi Crissy, I've ended up calling Sky and they talked me through the trouble shooting actions which has taken 45 minutes but at least we are back on now. Time for a coffee I think after all that
