No connection

[Tasha201]

There is no broadband internet for 45-60min, reset didn't help. On 26th of September you charged me for 46£, so this month is paid. Please get the issue fixed

[JimM1]

@Tasha201 Worth a try but you may have to do it over a mobile network, links are below.

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

and

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start