No connection

[Nicol99]

My internet has gone off, on the box the internet light is out, the voice one is orange and power and wifi are green 

[caesarome]

@Nicol99 

try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.