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Discussion topic: No connection

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Avatar for Jazza5400
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This message was authored by: Jazza5400

Message posted on ‎19 Jul 2024 07:24 AM

No connection

For the second day running I have had to reset my hub to get my Internet working yet when I run test it says there no problems can u help please getting very annoying now and still a new customer
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎19 Jul 2024 07:55 AM

Re: No connection

Posted by a Superuser, not a Sky employee. Find out more

@Jazza5400 can you pist your black Sky hub's connection stats as they will help,forum membersxto advise see Find your Sky Broadband router statistics

 

If you bavectge newxwhite hub we cannot get those stats if that applies can you say if you are on full fibre orca copper line and tgexsymptoms.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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