No connection

[Jade4416]

Broadband installed yesterday, have tried to connect today but keeps saying no connection. Tried to tuns tests through sky app but keep getting not available message.

[cookiemonsteruk]

@Jade4416 

Is the internet light on your hub green, amber or off ?

[Jade4416]

@cookiemonsteruk 

The internet light is off, the power and wifi are green and the voice is Amber 

[cookiemonsteruk]

@Jade4416 

When you ran tests from your my sky app or sky.com account did you use 4g/5g ?

Yesterday was definitely your activation date ?

We can escalate to sky if you wish but it may be quicker to call sky on

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[Jade4416]

Thanks for replying, yes yesterday was definitely the activation. Should I have been connected to 4g/5g when testing?

[cookiemonsteruk]

@Jade4416 

Connecting via 4g/5g gets around the issue of not having broadband and still runs the same tests and hopefully allow you to book an engineer.