No catch up tv

[Highlinder]

@Fluffy1979You will have to call Sky and speak to them just dial 150 and listen for the prompts.

[Fluffy1979]

• Need to request a chat with sky please

[daveNOS]

@Fluffy1979 What issue are you having as only certain ones can be escalated to the Sky staff on the forum.

[Fluffy1979]

Done all online test and says broadband hub problem

[Fluffy1979]

Can't get through this this number 

[TimmyBGood]

---

@Fluffy1979 wrote:

Sky plus. Catch up won't work says no connection. I done the test and it said broadband fault 

---

If your broadband is working for other devices then it's not a 'broadband fault': it's a fault with the way the Sky+ box is trying to talk to the broadband router.

Is your Sky+ box using built-in WiFi, ethernet cable or an add-on Mini Wireless Connector?

[Fluffy1979]

We have WiFi in hall

[Fluffy1979]

How I fix it driving me crazy 

[TimmyBGood]

@Fluffy1979 

Has your Sky+ ever worked for on-demand content in the past?

[Fluffy1979]

Yes have it years. Lad time I had a problem with sky. Chat helped cannot understand why it's a problem to connect me with chat now 

[Fluffy1979]

Back in action thanks 👍