No cable

[Ron51]

Hi I have received my Sky router, but I have only received an RJ45 cable, I need a cable which is RJ45 to RJ11 to connect  my fibre wall socket (RJ45) into the router which is  RJ11. Can you please send out.

thanks

[Anonymous]

If you have full fibre (FTTP) it is a cable from the ONT on the wall, (the box with lights on it), to port 4 on the hub.  They are both RJ45.  The RJ11 DSL port is not used with full fibre.

Edit: I assume from the description RJ45 Fibre socket on the wall that it is FTTP.  If it is the old phone master socket you are connecting to then you need a cable with RJ11 at both ends and it does connect to the DSL port on the router.  This is only a customer to customer help forum.  You will need to phone customer serivices to get them to send you a cable.

[JimM1]

@Ron51 Take a look at the install information, sky do not have a cable like you describe so not getting one off those for sure.

Use the yes i have internet calls to see all the options...

 https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have