0

Discussion topic: No broadband

Reply
This message was authored by: david+o+1

No broadband

Sky still down 2 days later 

Reply

All Replies

This message was authored by: JimM1

Re: No broadband

@david+o+1 Service checker below may help!

 

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

 

This message was authored by: J19P

Re: No broadband

My household has been off line for 30 hrs now. No TV no central heating. Still no update about an engineer visit. I've called 5 times, the last advisor was helpful, I was informed not to keep calling in and chasing updates as this resets my complaint to zero status, so if it does reach an engineer review inbox, it will revert back to an unactioned report. I guess they don't want people calling constantly.

Reply