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Discussion topic: No broadband

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Avatar for ShirleyDevon
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This message was authored by: ShirleyDevon

Message posted on ‎05 Oct 2025 08:28 AM

No broadband

No broadband signal two green solid lights and one flashing orange light in the middle 

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Superuser
This message was authored by: lettice

Message posted on ‎05 Oct 2025 09:40 AM

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

This help article has information about the coloured lights, deleting on which router/hub you have.
https://www.sky.com/help/articles/hub-lights-explained-start

 

Check tosee what it shows from the following;

To check there are no current outages in your area;
https://www.sky.com/servicechecker

Next, if not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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