No broadband

[Annie10]

This is the second day with no broadband or television. Spoke to advisor yesterday to say it should be fixed by Monday morning. I checked  my sky broadband checker it tells me everything is fine but we are not getting broadband or television service. I don't know what to do?? Sky don't seem to be bothered but I am paying for a service which I'm not getting. It's the second time in as many weeks please advise??

[Daniel0210]

@Annie10 

As you've already reported it not a lot you can do. Openreach don't work on individual domestic faults at weekends.

In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.