Hi , the Internet stopped an hour ago and didn't come back I've reset the router 4 times, all the leds are working on the wall mounted network box ,but no Internet thanks kieran
Posted by a Superuser, not a Sky employee. Find out more
@Kierannneill The first thing to do is check to see if there are any outages nearby via this link https://www.sky.com/servicechecker (This should determine if there's an identified fault affecting multiple households)
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Give Sky a call when the lines open to report it. Sky will pass it to Openreach to investigate and fix.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
