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Discussion topic: No broadband

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This message was authored by LAJ77 This message was authored by: LAJ77

No broadband

Hi! I got home last night at 5pm to no broadband - so no phone line, TV and I can't work.... I've checked via my account and it says there is an outage in my area, but no information at all about a schedule for fixing it or even notifying me about the outage in the first place! Please can someone tell me what is happening?

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@LAJ77 wrote:

 

 it says there is an outage in my area, but no information at all about a schedule for fixing it or even notifying me about the outage in the first place!

 

Area outages have priority, but time to fix depends on the nature of the problem: replacing a box at the exchange is rather faster than when a roadside cabinet gets hit by a vehicle, for example.  Domestic broadband subcription rates don't cover proactive notification of outages.

 

Please can someone tell me what is happening?

 

No-one in this forum can do that.


 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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