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Discussion topic: Broadband dropping out

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J998877
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This message was authored by J998877 This message was authored by: J998877

Broadband dropping out

‎23 May 2024 08:31 AM

Hello, an engineer visited a few weeks ago to remedy a fault but my internet connection is still dropping out. During outage only the power light is illuminated on the router and when I perform a check on the MySky app no faults are found. Please help! 

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jamesn123
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband dropping out

‎23 May 2024 10:32 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @J998877 

Sounds like you need to get Sky to send another engineer out. Quickest way would be via phone

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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