No broadband

[Julie2909]

I have no internet for the third time in 4 weeks

i work from home this is causing me major problems 

[Julie2909]

Hi I have no internet again for the third time in a month now 

this is becoming extremely inconvenient as I work from home and am struggling very much to do so

could you please look into this and let me know what the problem is

many thanks 

[BallySingh]

I'm from Birmingham and the internet has been down since yesterday 10pm.  The ONT box is showing a red light underneath the "los" label, do you have a similar issue to this? I've asked neighbours on my road and they have the same exact issue.

[TimmyBGood]

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@BallySingh wrote:

The ONT box is showing a red light underneath the "los" label, do you have a similar issue to this? I've asked neighbours on my road and they have the same exact issue.

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LOS is Loss Of Signal and typically indicates a discontinuity in the upstream optical service, to be resolved by Openreach.

[BallySingh]

Do I/we have to contact sky to have the "los" issue resolved or will they do it automatically. The reason i'm asking is because there are several houses on the road that are affected not just one.

[TimmyBGood]

@BallySingh 

It's always best for each affected household to contact their own ISP, particularly as that starts the clock for compensation if the outage lasts more than two days.

However an area outage, particularly affecting more than one ISP, is likely to already be identified by the normal Openreach monitoring.