Discussion topic: I carnt see my order and I paid £5

This message was authored by: Nicholabryan · ‎20 Feb 2024

I paid for 900mps and I carnt see my order and the money has came out my bank I'm really confused as this in my first ever broadband purchis

This message was authored by: jamesn123 · ‎20 Feb 2024

@Nicholabryan

Did you get an email confirmation?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: Nicholabryan · ‎20 Feb 2024

Yes I got email confirmation of details wen that come

This message was authored by: jamesn123 · ‎20 Feb 2024

@Nicholabryan

Okay so once you've linked your account number to your Sky ID you should be able to see details of the order in the order tracking page of the My Sky app or website

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: TimmyBGood · ‎20 Feb 2024

@Nicholabryan wrote:

I paid for 900mps

Do you already have a working FTTP circuit with an Openreach ONT at the address?

If not, having this installed is part of the process.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: I carnt see my order and I paid £5

I carnt see my order and I paid £5

All Replies

Re: I carnt see my order and I paid £5

Re: I carnt see my order and I paid £5

Re: I carnt see my order and I paid £5

Re: I carnt see my order and I paid £5

Was this discussion not helpful?

Search Sky Community

Start a new discussion