No broadband

[KFarrell96]

I live in Drumcondra/Ballybough area of Dublin and my internet has been down since Thursday night. The internet light is orange, I've run all the Sky tests and plugged out/back on numerous times and nothing has worked. Any suggestions?

[Chrisee]

@KFarrell96 have you called Sky Ireland and reported tne fault? They are in the best position to tell you what id going on.

[KFarrell96]

This might seem silly but is there any way to do this via email or live chat? My voice is gone at the moment so don't want to have a long phone call where they can't really hear me!

[Chrisee]

@KFarrell96 Sorry not thst I am aware of as Sky Ireland only list a phone number but I am escalating your post to a UK team who maybe able to help. Look out for an invitation to an online chat through the forum where a chat button will appear. 

[Tom-W19]

Thanks for escalating. We've sent an invite to KFarrell96.

[Tom-W19]

After speaking with KFarrell96 they decided to call Sky Ireland due to their messaging department being closed until tomorrow.

Thanks for using the Sky Community Messaging Service KFarrell96.

[KFarrell96]

Just for an update on this, I had to call Sky on Sunday and after around 20 minutes got through - only to be told immediately it was a fault in the area and would be fixed Monday. Very frustrating as when I did the tests online it said no known faults in the area?

Also I'm home now and its still not working, I need to wfh tomorrow. Extremely frustrating and bad communication. WiFi gone since Thursday like! I presume they won't charge me for the days it was out of action?

[jamesn123]

@KFarrell96 

Openreach only work Mon-Fri so their repair days would have only been Friday & Monday so far. You will be compensated once the connection has been down for 3 full working days so if it was fixed on monday you will be charged as normal.