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Discussion topic: No broadband
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This message was authored by: Philip+Taylor
Message posted on 30 Apr 2026 05:01 PM
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No broadband
We have a green light on our hub but no broadband on our TV. Even though the checker on here says we are OK. It has been off since Tuesday afternoon and we have had no Internet. Still awaiting engineer to come and solve this. I am not an engineer but think it could be the new hub.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 30 Apr 2026 05:05 PM
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Re: No broadband
@Philip+Taylor wrote:
Still awaiting engineer to come and solve this.
Have you reported this to Sky, if not then try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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