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Discussion topic: No broadband

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Avatar for jlrivalml
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This message was authored by: jlrivalml

Message posted on ‎27 Nov 2025 03:21 AM

No broadband

My broadband isnt working 

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎27 Nov 2025 04:20 AM

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

Firstly, have a read of this posting on scheduled broadband maintenance;

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847

Also, check there are no current outages in your area;
https://www.sky.com/servicechecker
If not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

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This message was authored by: lettice

Message posted on ‎27 Nov 2025 04:25 AM

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

If your ONT is displaying a Red Light, have a read of this help article;


https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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