No broadband

[Allan+Worsley]

The broadband router is showing two orange lights one for internet and one for  voice. This has been like this since this morning   

[Mark39]

First try Sky's help here: https://www.sky.com/help/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-slow-...

[Allan+Worsley]

Hi thanks. Went through the process still not working had to get in contact with an operator we have a new router now. Still not convinced it's the cure, we will see 👍🏻

[JimM1]

@Allan+Worsley Takes a couple off hours for sky to work out if area wide fault or just a single direct connection, very hard to determine as both look identical to the Sky Service checker software, but both links and information are attached below, Amber light NO connection trust the lights!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start