Posted by a Superuser, not a Sky employee. Find out more
@HelenThomas_ If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby https://www.sky.com/servicechecker This should determine if there's an identified fault affecting multiple households.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).
Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Posted by a Superuser, not a Sky employee. Find out more
Are you on full fibre broadband, do you have an o n t box, or are you still on the old broadband ? If you have an o n t box Are all the lights on or do you one red light on the Los?, if so then the broadband is down, if you are not sure then i would suggest you call sky about this
